Recently, Roson’s after-sales service team traveled to Chongqing, Chengdu, Deyang, and other regions to conduct comprehensive dental unit inspections and maintenance for multiple key public hospitals and dental medical institutions.

1. Professional Inspections Ensure Stable Equipment Performance

As a benchmark enterprise in China’s dental equipment sector, Roson has always regarded after-sales service as a core brand competency. This inspection tour covered dozens of public hospitals and dental clinics across Sichuan and Chongqing, with a focus on core equipment, including dental chairs and electric air compressors. The team followed a “comprehensive testing + precision maintenance” protocol, meticulously examining mechanical structures, electrical systems, water pipelines, and sterilization systems to eliminate potential risks.

Preventive Maintenance: Cleaning, lubrication, and parameter calibration to slow equipment aging and extend lifespan.

Customized Training: Hands-on operation and maintenance guidance for medical staff to enhance in-house maintenance capabilities.

Digital Empowerment: Roson’s “Product Information Hub” mini-program offers instant access to installation guides, operation manuals, maintenance tips, and after-sales support, enabling 24/7 rapid response.

2. On the Frontlines: Listening to Customer Needs

Every detail is meticulously checked. Every dental chair embodies our commitment to quality. Every service is thoroughly documented.

Roson’s team prioritizes customer needs, immersing itself in clinical environments to understand operational habits and real-world challenges. Through face-to-face communication with medical staff, they deliver tailored solutions that align with each institution’s unique requirements.

A manager at a Chengdu dental chain remarked:
“Roson’s combined theoretical and hands-on training has standardized our equipment operations, reduced procedural delays, and significantly improved patient satisfaction.”

3. Upholding Brand Promises, Building a New Dental Ecosystem

As leading healthcare hubs in Western China, Chongqing and Chengdu host numerous high-end dental institutions that demand precision, stability, and efficient service responsiveness.

Roson Medical leverages its self-operated mini-program platform, specialized service team, and local dealer network to provide “one-stop” end-to-end services, ensuring long-term operational reliability for every delivered device.

From the mountainous terrain of Chongqing to the bustling streets of Chengdu, Roson measures service excellence through expertise and dedication. This tour was not just about maintenance—it was a testament to the brand’s accountability. Moving forward, Roson will continue driving service innovation through digital and intelligent lifecycle solutions, contributing Chinese expertise to global oral healthcare.