Building Trust Through Service · Supporting Global Partners with Professional Care

Abstract:

In the first half of 2026, ROSON Medical systematically carried out global equipment inspections and in-depth customer visits, with service footprints extending across major regions and countries worldwide.

Based on the unique climate conditions, operational environments, and business characteristics of different markets, the ROSON team developed customized service solutions tailored to local needs.

Through refined equipment inspections, professional technical empowerment, and face-to-face customer engagement, ROSON continues to uphold its brand commitment of “From Order Delivery to Lifetime Support.”

1. Beyond Borders, Moving Across the Globe

Serving Customers on the Frontline with Unwavering Commitment

After-sales service is not merely a slogan — it is a commitment that runs throughout the entire customer journey. Equipment inspections are not just procedures — they represent ROSON’s responsibility and dedication to every customer.

We firmly believe that only by delivering meticulous service and taking responsibility seriously can we truly honor the trust and expectations placed in us.

With more than 20 years of experience in the dental medical equipment industry, on-site inspections and in-depth customer visits have always been an essential part of ROSON Medical’s long-term service strategy.

To overcome the limitations of remote support and better address the real operational needs of dental clinics worldwide, ROSON continuously goes to the frontline, staying close to end users and providing hands-on support.

In the first half of 2026, ROSON Medical continued its regular after-sales inspection and customer engagement program. Domestically, service coverage extended across key regions including Shandong, Jiangxi, Guangxi, Henan, Liuzhou, Shenzhen, Jiangsu, and other major dental markets.

Internationally, ROSON teams traveled to overseas markets including the Philippines, Russia, Egypt, and Türkiye.

Across diverse geographical conditions and national borders, the ROSON team conducted comprehensive equipment maintenance, technical support, and customer communication through direct field visits — ensuring every piece of equipment continues to operate with long-term stability and reliability.

2. Customized Solutions, Precise Empowerment

Tailored Services to Strengthen Local Partners

Climate conditions, patient flow, and operational intensity vary significantly across different regions, directly influencing equipment performance and service requirements.

Therefore, ROSON adheres to the principle of “One Region, One Strategy”, developing differentiated inspection, maintenance, and support solutions for different domestic and international markets to precisely address regional equipment challenges.

In China, ROSON’s service network covers major dental clusters across Central China, South China, and the Yangtze River Delta region, supporting a wide range of healthcare environments including public hospitals, dental chains, premium private clinics, and community dental practices.

For humid southern regions, ROSON focuses on moisture protection for equipment pipelines and professional leather maintenance.

For dry and dusty inland areas, specialized services include equipment base reinforcement, dust protection component cleaning, and hardware parameter calibration.

For high-frequency operating dental chains, ROSON conducts detailed inspections and optimization of key systems such as intelligent sensing functions and the EOW micro-electrolysis disinfection system, identifying potential risks caused by intensive daily usage.

During inspections, ROSON after-sales engineers also provide hands-on training for dental professionals and equipment managers, sharing daily maintenance methods and basic troubleshooting techniques to help clinics reduce downtime and improve operational efficiency.

Many long-term partners, including clinic directors and managers, shared their real-world experiences with ROSON dental chairs and provided valuable suggestions regarding product optimization and after-sales service improvements.

International markets present diverse environmental challenges.

The Middle East features dusty conditions, Russia experiences extremely low temperatures, while the Philippines faces year-round high humidity and heat — each creating different impacts on equipment operation and durability.

Rather than applying a standardized inspection process everywhere, ROSON adjusts inspection priorities according to local environmental characteristics and develops long-term maintenance solutions adapted to each market.

At the same time, ROSON provides technical training for overseas distributors and partners, helping correct common maintenance misunderstandings, improving troubleshooting capabilities, and transforming traditional reactive after-sales support into proactive equipment protection.

Through these efforts, ROSON enhances local partners’ independent maintenance capabilities and strengthens long-term operational confidence.

Across languages and borders, the ROSON team maintains close communication with overseas distributors and dental clinic owners, gaining deeper insights into local dental equipment market demands.

Meanwhile, ROSON continues optimizing overseas spare parts allocation processes and shortening response times, ensuring global customers receive reliable and efficient service support.

3. Connecting Through Trust, Growing Together

Building Long-Term Partnerships Through Genuine Communication

The true purpose of inspections has never been limited to equipment maintenance. More importantly, it is about meeting customers, listening to their voices, and building stronger relationships.

For ROSON, customers are never simply buyers and suppliers — they are long-term partners working together toward mutual growth and shared success.

Every visit represents a reunion with trusted partners.

During the first half of 2026, the ROSON team engaged deeply with numerous long-term partners across domestic and international markets.

Moving beyond traditional business communication models, the team carefully listened to customers’ long-term equipment experiences, documented operational challenges encountered in daily clinic use, and collected valuable feedback regarding:

Product function optimization

After-sales service enhancement

Application scenario improvements

Future product development directions

These authentic frontline insights represent not only the most valuable outcomes of the inspection program, but also serve as an important foundation for ROSON’s continuous improvement and innovation.

Moving beyond fragmented and short-term after-sales service models, ROSON Medical remains committed to a customer-centered service philosophy.

By staying close to frontline users and breaking through geographical and national boundaries, ROSON continues strengthening partnerships built on mutual trust, shared growth, and long-term success.

4. Continuous Commitment, Long-Term Protection

Strengthening Brand Confidence Through Full-Cycle Service

If sincere communication is the foundation of partnership, then long-term commitment is the true strength behind a brand.

For more than 20 years, ROSON Medical has consistently followed the service philosophy:

“ROSON Orders, Lifetime Support.”

We never view after-sales service as a temporary task or a formal process.

Instead, ROSON has integrated:

Regular on-site inspections

In-depth customer visits

Precision equipment maintenance

Professional technical guidance

into a comprehensive long-term service system.

Through continuous monitoring and proactive support for every device worldwide, ROSON provides stable, reliable, and professional service, helping global customers achieve sustainable and successful operations.

Mountains and oceans may create distance, but our commitment remains constant.

The journey continues, and our support never stops.

Looking ahead, ROSON Medical will continue strengthening its global inspection and customer visit program, while continuously optimizing customized service solutions for different regions.

We will never allow service to become a formality or reduce our commitment to customers.

Instead, ROSON will continue reaching every customer directly, replacing remote communication with face-to-face interaction and replacing generalized service standards with real-world dedication.

Through professional precision and genuine human care, ROSON Medical will continue supporting global partners on their journey toward sustainable growth and long-term success.

ROSON Medical — From Order Delivery to Lifetime Support, Empowering Global Dentistry with Reliability and Care.