Summary: The two-day Roson Medical 2025 “Dental Chair Master Technician” National After-Sales Engineer Advanced Training Course was recently successfully held. After-sales engineers from across the country gathered to enhance their skills through substantial training, fully demonstrating Roson Medical’s philosophy of “Originating from Dentists’ Needs, Serving Dentists First” and reinforcing the strategic focus on strengthening after-sales service development.

Maintaining a Beginner’s Mindset to Empower Professionalism

The opening ceremony was held in the exhibition hall on the first floor of Roson Medical’s headquarters. Chen Zhi, General Manager of Roson Medical, first extended a warm welcome to the after-sales engineers who had traveled from afar. Subsequently, Mr. Chen systematically reviewed Roson Medical’s two-decade development history through a company presentation PPT. This not only provided the attending engineers with a comprehensive and clear understanding of the company’s development trajectory and brand strength but also enabled them to form a more concrete and profound understanding of Roson Medical’s core positioning and service philosophy.

Following the opening ceremony, led by Deputy General Managers Wang and Xi, the after-sales engineers embraced a beginner’s mindset and immersed themselves in learning, visiting the Roson Experience Center and the Digital Intelligent Factory.

From observing actual dental chairs displayed in the exhibition hall, to immersive experiences in the interactive dental room, and then to witnessing up close the entire process of dental chair production from part processing to final assembly in the digital intelligent factory, the engineers gained an in-depth understanding of the full production scope of Roson dental chairs. During the tour, technical staff focused on core user concerns such as functionality, durability, and safety, elaborating on the quality control measures implemented at various production stages. Everyone agreed that the site visit not only provided a clear grasp of the quality details and user-oriented approach in Roson’s dental chair production but also laid a solid cognitive foundation for optimizing after-sales services and enhancing service professionalism.

Learning and Practice Consolidate Expertise; Competition Elevates Standards

This training course deeply integrates theoretical instruction with hands-on practical training, incorporating team competitions to comprehensively enhance the team’s technical proficiency and collaborative synergy.

During the theoretical session, instructor Wen Dong, a senior Roson after-sales engineer, provided detailed explanations on the basic structure of dental chairs, the operational principles of water, electricity, and air systems, common fault causes and solutions, supported by numerous real user feedback cases. The close integration of theoretical knowledge with practical problems fostered active interaction among the engineers, creating a dynamic classroom atmosphere.

The practical training session was equally rich in content and detail. In the dental chair hands-on competition, each team was required to complete the assembly and disassembly of a dental chair, with both speed and quality factored into the scoring. The standard phrasing and procedures for guiding medical staff through installation, debugging, operation, and maintenance were also assessed. Judges scored based on multiple criteria, down to details like the tightness of every screw, the tidiness of the workshop, and the proper use and organization of toolboxes.

This “training through competition” model subtly reflects Roson’s deeper intention. As dental medical equipment undergoes intelligent upgrades, repair skills for a single model are no longer sufficient. After-sales engineers must not only be “specialists” but also possess a “generalist” perspective.

Assessment Validates Results; Awards Encourage Progress

The examination was a key component for validating learning outcomes, designed to comprehensively assess the engineers’ knowledge acquisition. The assessment consisted of two main modules: a theoretical written test and a practical challenge, focusing on core competency dimensions such as understanding user needs, executing service standards, and handling emergency fault situations, providing a thorough and precise evaluation of the engineers’ phased learning achievements.

After two days of training, interspersed with theory and practice, and through compact and substantial learning, the after-sales engineers gained immensely and passed the assessment with excellent results. The weighty graduation certificates they received attested to their perseverance and proactive approach.

The final championship competition was thrilling! The selection rules, based on prior competition points, specially included a “WeChat Moments likes bonus points” segment. This rule ignited the enthusiasm of the entire audience, with engineers actively canvassing for votes and dentists from all over the country responding with support.

After points accumulation and comprehensive evaluation among the four competing teams, the honors were finally awarded: Team One successfully won the “Champion Team” title, and individual awards such as “Star Learner,” “Rising Star,” and “Outstanding Trainee” were also presented.

At the awards ceremony, Deputy General Manager Xi of Roson Medical and senior after-sales engineer Wen Dong presented certificates and prizes to the winning teams and individuals, encouraging everyone to serve users with more professional skills. The certified engineers wore proud expressions, stating that this honor was both an affirmation and a motivation.

Trainees Share Insights; Jointly Promoting Service Improvement

In just two short days, from team competitions to study and assessment, Roson Medical’s compact and efficient training enhanced the professional capabilities of the after-sales engineers. Everyone expressed great satisfaction with their substantial gains

From the first 3-person after-sales team in 2005 to today’s professional national after-sales force; from initial “fault response” to”full product lifecycle service,” Roson Medical has always believed that after-sales service is a crucial emotional link between the enterprise and its users, and an extension of brand value. This training course is also a powerful practice of Roson’s “user-centric” philosophy, committed to adding further assurance to the quality of dental equipment after-sales service. We look forward to our after-sales engineers applying what they have learned to effectively solve problems for more clients!

In the future, Roson Medical will continue to optimize its training models, launch more practical training activities tailored to actual needs, provide higher quality services to customers, and consolidate and enhance Roson Medical’s market leadership in the dental equipment field.

We sincerely invite more after-sales engineers to join the next “Dental Chair Master Technician” National After-Sales Engineer Advanced Training Course! Let’s refine skills and serve users together with Roson, jointly composing a new chapter in dental medical equipment after-sales service